MP
Maarten P
1 reviews | Active since Oct 2022
05 Oct 2022, 01:45
Delay to approve a claim
ABSA i Direct insurance is the worst insurance to have. I have registered a claim to repair the fence of my house on 19 September 2022. On 4 October 2022 the claim has not been approved yet. People can enter my property through the broken fence at will. I have phoned them more than 10 times already just to learn that the claim is still with the department to approved it.
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Absa Insurance Company Limited's replyOfficial
05 Oct 2022, 10:31Dear Maarten Pieterse Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply05 Oct 2022, 10:31
Official
Dear Maarten Pieterse Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards,Group Customer CareRezona Louw