DECLINED WITHOUT PROPER CORRESPONDENCE

Good day my husband has been with Absa insurance for the past few months. Beginning of Feb he misplaced his 9ct gold chain. he called to lodge a claim. he explained his story and the claim was recorded. he was then told to go to the police and receive a case number which he did, someone from Absa insurance would call for this number. they did not do that, he followed up with them and was asked to submit a quote which he did. he was asked for proof of purchase and he explained it was gift for his 21st birthday which was 14 years ago, the jewelry story is no longer open and the receipt cant be requested. he also understood that he did not itemize this chain and therefore will not receive the full value back. he was told someone would contact him and they didnt. today he called to be told the claim was thrown out because he didnt itemize this item and he failed to produce a photo giving proof he had worn this chain. he was never requested to produce a photo and could have done so if requested to do so. as mentioned it is understood that the item wasn't insured for the full value but surely he can be paid out for the amount that is allowed. the service has been shocking and the reason we are reporting this is because if this the service we will receive for a small item like this we don't want to know what the service will be like if we suffered a huge loss. not impressed at all.