KE
Kathleen E
1 reviews | Active since Oct 2022
08 Apr 2024, 10:42
DEBITING WRONG AMOUNTS!!
Yet Again I am coming back here because it seems like its the only way to get a respons out of them. I wrote a review on the 17th of March regarding my premium going up from R1070 to R1360 something after a struggle they fixed the mistake and I saw my premium is back down to the R1070. But did ABSA not debit the full R1360 that was a mistake on there side? I am have been promised feedback twice now and nothing! I've been calling for a refund nothing is happing!! My ref number for this is C-***6. I am really starting to regret going with ABSA
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Absa Insurance Company Limited's replyOfficial
08 Apr 2024, 14:22Dear Kathleen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care
Best regards,
Absa Insurance Company Limited's reply08 Apr 2024, 14:22
Official
Dear Kathleen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care
Best regards,