Debit order date change

I have car & home insurance policy with idirect, when i signed up i told consultant that premium must be deducted on 02 of every month, they have not done. each month i get an sms stating that my policy has lapsed because i didnt pay, then another consultant will call me & promise that debit order date as been changed to the date i want. This has happened to me 3 times of which i am really not sure whats going with this policy. i have called, put on hold of 30min, i have asked for call centre manager to please intervene but no luck. Really what is going on. Does Idirect want to insure me or should i find someone else? This is frustating especially when i am pregnant and dont want stress in my life right now Please respond via emails: **********