FK
Felicia K
1 reviews | Active since Sept 2018
25 Jan 2025, 17:47
Debit order after insurance policy cancelled!!
Absa Activate is the worst insurance company I have ever dealt with. No one answers calls at the call centre, you literally have to stay on the phone for about 30 mins while it rings with no answer!!! I finally cancelled my car insurance with them on the 13th of January after calling and emailing since last year, and received a confirmation text message and email. Why now have I been debited?!!!!
Absa Activate, your service is truly disgusting to say the least, please sort this matter out!
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Replies (2)
Absa Insurance Company Limited's replyOfficial
27 Jan 2025, 07:51Dear Felicia Kubheka Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply27 Jan 2025, 07:51
Official
Dear Felicia Kubheka Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
FK
Felicia K's updateReviewer Update
30 Jan 2025, 09:46Just an update that Rezona gave me a number that doesn't work and my query still hasn't been resolved, just got an acknowledgment email with a reference number. Can't get through when I call their call centre's!! I am so appalled at Absa, I can't believe they can have such ****ty customer service!!
FK
Felicia K's update30 Jan 2025, 09:46
Reviewer Update
Just an update that Rezona gave me a number that doesn't work and my query still hasn't been resolved, just got an acknowledgment email with a reference number. Can't get through when I call their call centre's!! I am so appalled at Absa, I can't believe they can have such ****ty customer service!!