**** **** ****!!!!!

ABSA idirect insurance is just an insurance designed to **** people. I have been trying to get them to assist me fix my car for over a month now. There seems to be no progress at all. I acknowledge that I was contacted sometime last week to register the claim but that was the end of it, and it was after I wrote a review about their service. It is now a common pattern/trend that Absa Insurance personnel promise to resolve matters or provide feedback within 48 hours but that never materializes. Each time I follow up, unfortunately I fail with no success. Communication is something that is evidently poor - no responses whatsoever.

My concerns with them are as follows:

1. Claim progress: I have since notified Absa idirect on the 2nd of Jan 2025 of my need to get my Suzuki Fronx repaired as it unfortunately got damaged. Since then, there has been no progress at all. The minor progress made is largely thanks to my online review but that just led to the claim registration. Since then, there's no communication of the way forward. 2. Cancellation of policy: Due to the poor service rendered by Absa, I have subsequently requested for my policy to be cancelled. Unfortunately, there is zero progress to date in this request. It is concerning that Absa continues to debit premiums despite customers requesting to cancel their existing policies. This is a concern considering there is no service delivery although Absa is obliged to do so. It does seem like an act of *****ulent behaviour. 3. Premiums Increase: Sadly, when going through my absa insurance information yesterday via the bank app, I have noticed that my premium reflects a value of R3155.49 as opposed to the agreed premium of R2571.06. It states that this is effective 1 March 2025. Surprisingly, I have not given any consent to this increase, and it was never brought to my attention. It is also a huge surprise that Absa implemeneted an increase on my premium although I have requested to cancel policy with them. This once again is an indication that Absa idirect prioritises their financial gains more than satisfactory customer service delivery.

I regret the day I took out a policy with them!!!!!!