Customer service took a backseat if even

So one month and a pannel review my claim. The assessor (whom I found ******) approved my home content claim. Then declined it. Then came back and is willing to pay R46000 less then I had to submit to a Panel and in the interim my contracts has been suspended as I can not work as my electronic devices is needed for my work. So summary. We had lockdown (I had no income) When I could start I had a burglary - can't work Contract suspended no income A panel review my claim. - no income My services suspended until further notice - no income. The assessor is getting her income I'm sure