CM
Christina M
1 reviews | Active since Jul 2019
23 May 2023, 09:47
Customer service is pathetic!!!!
I'm in the process of switching my bond to another bank, and they have requirements that must be met by the current homeowner's insurer. I sent ABSA an email on the 3rd May advising them of the request, and only got the response from Susan Chwaile on the 19th May referring me to ABSA's terms and conditions. However, the request was not only for the terms and conditions, so they didn't even bother to read and understand the request, instead they just referred me to the terms and conditions. I had to send another request which will also take about 3weeks to get a response. The transferring attorneys are waiting for this information and this is keeping the process.
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Replies (3)
Absa Insurance Company Limited's replyOfficial
23 May 2023, 09:58Dear Christina Mayisela
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***8
Kind regards,
Group Customer Care
Vanessa Crowe
Absa Insurance Company Limited's reply23 May 2023, 09:58
Official
Dear Christina Mayisela
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***8
Kind regards,
Group Customer Care
Vanessa Crowe
CM
Christina M's updateReviewer Update
20 Jun 2023, 16:11After putting this review Absa cancelled my builder's insurance, however, they back dated the cancelation. Not sure if that is even allowed, unfortunately the new insurer could not back date the inception date as we were waiting for Absa to cancel in order to start with the new insurance. So basically, what Absa did left my property uninsured for two days, and this might cause issues for me in the future. I've contacted Vanessa Crowe several times to fix this and to date nothing has happened. It is clear that Absa does not care about their customers hence we moving to other banks.
CM
Christina M's update20 Jun 2023, 16:11
Reviewer Update
After putting this review Absa cancelled my builder's insurance, however, they back dated the cancelation. Not sure if that is even allowed, unfortunately the new insurer could not back date the inception date as we were waiting for Absa to cancel in order to start with the new insurance. So basically, what Absa did left my property uninsured for two days, and this might cause issues for me in the future. I've contacted Vanessa Crowe several times to fix this and to date nothing has happened. It is clear that Absa does not care about their customers hence we moving to other banks.
Absa Insurance Company Limited's replyOfficial
20 Jun 2023, 17:00Dear Christina Mayisela
With reference to your complaint is C-***8, I will follow up on the above for you and provide you with feedback.
With reference to your complaint is C-***8, I will follow up on the above for you and provide you with feedback.
Kind regards,
Group Customer Care
Vanessa Crowe
Absa Insurance Company Limited's reply20 Jun 2023, 17:00
Official
Dear Christina Mayisela
With reference to your complaint is C-***8, I will follow up on the above for you and provide you with feedback.
With reference to your complaint is C-***8, I will follow up on the above for you and provide you with feedback.
Kind regards,
Group Customer Care
Vanessa Crowe