eT
enny T
1 reviews | Active since Jan 2019
27 May 2019, 11:46
Customer service is bad
I got into an accident, i claimed, went for car assessment and now im busy doing follow ups. the person assigned my claim is just not doing his job, i have to call and follow up as if im the employee here. i want my car fixed. ive been calling and everytime he is like we are finalising, il let you know if i need anything from you. on thursday he said latest will be friday, its monday nothing has been done. i sent him message today as said he must call me, well as expected he didnt call. can i get someone who is willing to assis me
Helpful (0)
Replies (1)0
Replies (1)eT
enny T's updateReviewer Update
27 May 2019, 15:30so i finally got a call. now my case was on hold because when i app**** online, the system gave false information that i had been driving an insured car before and so there is a no claim hold on it. and now apparently my premiums are wrong, because idirect thinks i had insurance before, hmm. I am really shocked, i never thought i would deal with such when i registered, u should've said online is not for new drivers. i wont allow to be charged extra money for things caused by your system. I am waiting for his feedback to see outcome of this.
eT
enny T's update27 May 2019, 15:30
Reviewer Update
so i finally got a call. now my case was on hold because when i app**** online, the system gave false information that i had been driving an insured car before and so there is a no claim hold on it. and now apparently my premiums are wrong, because idirect thinks i had insurance before, hmm. I am really shocked, i never thought i would deal with such when i registered, u should've said online is not for new drivers. i wont allow to be charged extra money for things caused by your system. I am waiting for his feedback to see outcome of this.