ZA
Zurainah A
1 reviews | Active since Sept 2022
27 May 2024, 10:29
Customer service fails at Absa Insurance
I have an activate policy with Absa. For more than a week I have been trying to get an additional quote. Phone calls have not been of any help - when it gets answered the system has problems, I have been sent from pillar to post. I have tried to email but have not even gotten past an acknowledgment. Today, I tested the claims side. It took 2.5minutes for the call to be answered only to be told that I am at the wrong department and that I should contact some other department direct. This after I contacted their motor vehicle claims number listed as per their policy I shudder to think if I as a woman was stuck alongside the road and needed emergency assistance. This has been an absolute revelation and by far not a pleasant experience.
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Replies (4)0
Replies (4)
Absa Insurance Company Limited's replyOfficial
27 May 2024, 10:41Dear Zurainah Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will look over it and give you my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. RegardsPravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply27 May 2024, 10:41
Official
Dear Zurainah Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will look over it and give you my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. RegardsPravesh BejayCustomer Value Management
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Zurainah A's updateReviewer Update
27 May 2024, 10:50Hi
This was the response received when trying to email Absa complaints departments
image.png 70.35 KB
This was the response received when trying to email Absa complaints departments
image.png 70.35 KB
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Zurainah A's update27 May 2024, 10:50
Reviewer Update
Hi
This was the response received when trying to email Absa complaints departments
image.png 70.35 KB
This was the response received when trying to email Absa complaints departments
image.png 70.35 KB
ZA
Zurainah A's updateReviewer Update
19 May 2025, 12:07And a year later, nothing has changed. I am trying to cancel my policy and literally spend hours on the phone trying to get through to the correct department. I learnt something today, apparently these corporate companies are linked. I phoned Absa to cancel and they transfer me to Momentum for cancellations. I hereby give Absa notice that I am cancelling my policy since I am just not able to get through to you. All future debit orders will be reversed, thank you very much. I am done.
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Zurainah A's update19 May 2025, 12:07
Reviewer Update
And a year later, nothing has changed. I am trying to cancel my policy and literally spend hours on the phone trying to get through to the correct department. I learnt something today, apparently these corporate companies are linked. I phoned Absa to cancel and they transfer me to Momentum for cancellations. I hereby give Absa notice that I am cancelling my policy since I am just not able to get through to you. All future debit orders will be reversed, thank you very much. I am done.
Absa Insurance Company Limited's replyOfficial
19 May 2025, 13:18Dear Zurainah Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***9. RegardsPravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply19 May 2025, 13:18
Official
Dear Zurainah Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***9. RegardsPravesh BejayCustomer Value Management