MP
Motlatjo P
1 reviews | Active since Jul 2020
02 Oct 2023, 10:07
********** customer service
I receiving ********** customer service from Absa idirect insurance. Lodged an accident claim on the 28 August which was only partially approved on the 20th September and as it stands nothing has practically been done on the vehicle.When I call,I'm taken from pillar to post and no one wants to take accountability.I pay for car hire on my vehicle but I was told to return the vehicle which I did today yet I'm not the one who took 23 days to approve the claim. This must be the worst customer service experience I have ever experienced.I have been a loyal customer for 9 years but wow.
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Absa Insurance Company Limited's replyOfficial
02 Oct 2023, 10:19Dear Motlatjo Pheeha Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7 Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply02 Oct 2023, 10:19
Official
Dear Motlatjo Pheeha Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7 Kind regards,Group Customer CareRezona Louw