Customer Health does not matter to Insurance

REF #: FSP8030 and *** Claim #: *** NO Star awarded. Most disappointed Non-existence of service and obverse NO clue to urgency or even care of the health conditions of their customers. WHY do we even brother with the useless insurance? Our home was flooded twice Dec’21 and Jan’22, damages did not appear immediately and not visible at that time apart from the dirt, insects etc. inside the home. As time went by, the water damage become very efferent, desperately I was trying putting measures in place to resolve dump, swelling of cupboards etc. The dump is growing on the walls; I am deeply concerned about our health. However, no suitable solution was found, thus I decided to contact ABSA Insurance. After a while, the assessor did arrive for inspection. Not sure, what he stated in the report, but mentioned to me after climbing on the roof, that water was evident on the roof – as it had rained the day before. There are NO trees around the property that could cause block gutters. We are seniors and my husband has had a stroke, thus cannot climb on roof to see if there is a problem. We bought the house +- 10 months ago – surely ABSA assessor would have inspected the property, prior to granting of the bond. It has been more than 3 weeks now; I contacted ABSA Insurance to find what is happening, as NO information was received. Telephonically was advised that the claim “might be rejected” – but I still do not have a clear answer or confirmation? If rejected, on what basses? Extremely disappointed and untrusting of ABSA Insurance