Customer exploitation

Someone from Absa called me after writing a review about their poor service. The lady was super arrogant to me, telling me that it's not a surprise that 1st claims access is made higher, the fact that I told her that I was only told after I had an accident she basically didn't care that my access was increased with R2000 more than what we agreed on when I took out the policy. People should really stay away from Absa insurance