Customer centricity lacks at ABSA Idirect insurance

I had two claims with Absa idirect last year in November and December 2021

The TV claim number *** was registered on 7th of December 2021 and I am still waiting for TV replacement.

The Samsung phone claim number *** was registered on 10th of November 2021 and I am still waiting for repairs to be completed.

It’s more than a month and I am still waiting for ABSA to deliver