KE
Kathleen E
1 reviews | Active since Oct 2022
13 Mar 2024, 09:40
Customer care is useless
***? I took out insurance with ABSA Activate on the 9th Of Feb for a premium of R1070, When I logged into my app I see it went up to R1390! I called and they said its a error it will be fixed and a updated schedule will be send to me! till this day NOTHING i have not received a Thing!! Will it be like this at claim stage Aswell??
Helpful (0)
Replies (1)0
Replies (1)
Absa Insurance Company Limited's replyOfficial
13 Mar 2024, 10:02Dear Kathleen Engelbrecht Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply13 Mar 2024, 10:02
Official
Dear Kathleen Engelbrecht Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw