****** in broad daylight.

So my mom has insured the house building structure for over R1million. And the wind moved some tiles which is considered bad weather incidents and now when it rains it leaked onto the ceiling and we now put buckets in the house. Mom claims for the first time in 5 years and they approve the claim but only to fix the ceiling not the roof tiles. I emailed the complaints department after i spent 25minutes holding on the phone with no assistance and my airtime ran out. But what is most annoying is that in 2 weeks since i emailed them they have not even acknowledged my email. Well guess what Absa, I am moving my mom to another insurer as soon as this claim is processed. How do you treat a poor pensioner like this? Are you hoping she drops dead from stress and heart failure?