courteous insurer

I would like to thank Idirect for being courteous. 2020 was the worst year of my life and they were there for me. I had issues with cellphones in the beginning of the year. They replaced them with no challenged (I should have written a review for that as well). When I thought nothing else could go wrong, then BOOM a violent break-in. Absa Idirect took 2 weeks to replace ALL the items that were ******. This 2 weeks includes the police completing their paperwork, The claim being processed and the assessment being done. I was also concerned about old items that I did not have receipt for. But they were happy to pay for after producing proof that the items were in my possession. this proof included original packaging which I always keep (Thank fully). Pictures of where they were before the break-in etc. But the entire process was a breeze. This is my second review of absa Idirect and I do not think, from my experience, that there is a better insurance company. After replacing my items, I was worried they will charge me more as was a risk in 2020. But they quoted me even less for the the replaced items. At the moment, when any insurance company calls me for a quote, my answer is simply "I doubt you can beat my current insurer". I also brag to people saying there is only one insurer. Once again Thank you. I will be writing a review about how you deal with all risk items. that is also awesome service