CONTINUED POOR SERVICE ABSA IDIRECT INSURANCE

3 weeks ago I wrote a review where ABSA INSURANCE didn't want to payout for my car which they wrote off. Eventually ABSA agree to pay

HOWEVER, ABSA WANT TO DEDUCT the storage cost (Towing company fees for the duration my vehicle was there over a month) even though; 1. ABSA were not available when I call them at the accident scene as their office was closed and I should call on Monday 2. ABSA knew where the vehicle was towed to on the day a logged the claim (27/09/2021) 3. ABSA did communicate with the towing company the same day 4. ABSA spend almost 4 weeks going around finding reasons not to pay 5. Only on week 5 after I lodged a complain about the POOR SERVICE and review at hellopeter, ABSA informs me that my vehicle is actually at the towing company not on their database...(even though ABSA knew about the towing company from day 1).

Fellow Africans, this is what you have to go through if you're ABSA client especially in times of need.

Please think carefully when choosing financial institutions to fund your facilities...imagine you have to encounter this kind of POOR and DISSATISFACTORY service and they eventually didn't pay for something that you still owe, that will be 3 to 5 years of financial stress.