Contact to no avail!

I email my claim admin on a daily basis, literally on a daily basis, to no avail 😏. She responds after 3/4 emails, meaning after 3/4 days? Yes. Wondering why I don’t call? I’ve tried that I don’t know how many times, I keep holding forever to even go through a consultant? Unfortunately it doesn’t happen even. Whenever she responds after those 4 days, incomplete responses then I have to probe again for another what, 4 days, I still don’t promise you that I get complete responses. What I can say is, I am tired to the core. I am fed up, I am tired. I don’t believe sending these reviews should be a way of finally getting an attention of the insurer, we should be much more professional than this, really. But how, if you keep contacting the insurer at no avail? I’m reeeally tired I’m not even gonna try and explain how I don’t even have transport right now, that’s how much I want this over and done with yet there’s no way I will settle for what pleases the insurer. I believe we must engage until we reach a mutual point, but where if I’m not even attended to from the first place? We run our own businesses ourselves and we know this is not a way you handle things with your clients! I’m so done shame, I’ve had it.