Consultant is pathetic

My brother passed away on the 1st December 2020. I called absa idirect to notify them that my brother is no more. Hence there his debit orders are getting rejected.

Now we wanted to know the terms or the clauses of the policy before we can decide if we want to keep the insurance or not. The lady was not able to provide me with information. She kept on saying if the person is deceased someone has to take over or cancel the policy. I sincerely asked how can we cancel or decide to take over we don't know the terms or clauses of the insurance someone needs to explain 1st then we can make a decision. What about the deceased does it cover certain things regarding the deceased or what happens. The lady had an attitude. She couldn't give me an answer after making me to hold for 15 minutes