Considering vehicle insurance with ABSA iDirect? Be careful as they have no shame in providing bogus documents to cover their incompetence.

So, i took insurance on my second NEW from the dealership vehicle with iDirect and i sent them photos and tracker info on 21 Oct 22. No response whatsoever and yet the full amt for comprehensive was deducted on my account. Today, the 15th Nov 22 after i had laid several complaints regarding the lack of response on Twitter, i get an email from Basani Hlungwani that there is outstanding info hence the inspection was never finalized. To make it worse, Basani first emailed me on the 4th of Nov and still got my complaint wrong and only after i have spoken to another ABSA Consultant today was she able to capture the correct details of my case. This is after almost a month and also after they deducted the full amt of comprehensive cover from my bank acc. Worse, she sends me a botched inspection report that was rushed and done today around 13h00. The report is evidently rushed, and it was clear that my case was not given the attention and was just protocol to tick the box that it was attended to. Kindly refund me the amount of R4400k that you took from my account for insurance that you never provided as i was only and still am cover for third party risk only due to your delays after delays. I consider the debit ***** as that amount was supposed to be for comprehensive cover. You cancelled PG Glass inspections which were quick and easy and opted to save your own opex costs and resorted to photos on email which you are clearly struggling with basic management. Please advise the date on which i should expect my refund?