Compliments to ABSA insurance

I had a problem with my fridge which was damaged by load shedding. I contacted ABSA insurance to lodge a claim and everything went well with that process I was allocated claim number ***. The problem started when ABSA appointed Paragon Technology Services Solutions to conduct an assessment. They came to my place and opened the fridge where the compressor is situated and closed it without testing and left. They did no testing whatsoever and they prepared a false report to ABSA, which nearly made ABSA to decline my claim. I therefore took the matter up with ABSA and the new assessment was arranged with an independent assessor. They did a different report and my claim was successfully finalized. I want to thank ABSA for listening to my concerns as a client. My matter has been resolved.