Complaint Regarding Poor Service and Lack of Follow-Up

Dear Absa Insurance,

I would like to express my dissatisfaction regarding the poor service and lack of follow-up I have received from your company.

On Wednesday, 20 March 2026, I accepted a quotation after being assisted by one of your consultants. I was informed that a message would immediately be sent to my Discovery Bank account so that I could electronically approve the debit order. However, I never received any message or request.

I then called again on Friday, 22 March 2026, for follow-up. The lady I spoke to explained that Discovery Bank does not work in that manner and that one of your consultants would contact me so that I could sign the necessary debit order documents.

It has now already been a week later, and I have still received no further communication, follow-up, or assistance. I feel that my time has been unnecessarily wasted, and the service I have received has been extremely disappointing and unprofessional.

I kindly request that this matter receive urgent attention and that someone contact me as soon as possible to properly finalize the process.

Kind regards, William Welgemoed