Complaint Regarding Delayed Geyser Leak Claim

Good day,

I am extremely disappointed with the way ABSA Home Insurance is handling my claim (Claim Number: C-***1). I logged a call on Monday regarding my leaking geyser, and I clearly explained that the leak had already started on Friday and that I was losing a large amount of water daily.

Unfortunately, the matter has still not been resolved, and today is already Wednesday. I find it very frustrating that despite paying for this service every month, my urgent claim is not being treated seriously. It feels as though my situation is being ignored while I continue to lose a significant amount of water every day due to the leak.

I am seriously hurt and disappointed by the lack of urgency and assistance from your side. I kindly request immediate intervention and feedback on when this matter will finally be resolved😭😭😭😭😭😭😭😭