Complaint on Poor Customer Service - Absa

Early this year February I took car insurance with the insurer, Absa idirect, my surname was captured incorrectly and I called in to notify them of the error and so to fix it but nothing was done. The error is affecting also my bank account details as my statements appear in the false surname. I lodged formal complaints on 15 JULY 2021 as well as on 18 AUGUST 2021 with their Complaints Department at *** and received two references numbers to acknowledge my COMPLAINTS each time but to date my surname isn't rectified and appears incorrectly on my bank app, statements and everywhere.

This is honestly very poor customer service and not a very good way to keep your customers!