COMPLAINT: ABSA INSURANCE

My wife and I experienced a break in at our home in which our water pipes were cut and ****** along with our perimeter wall being damaged and security gate being ********** the wall and taken. Long story short, my wife and I are appalled at the levels of incompetence and apathy on the part of Absa Insurance. Almost three weeks later and nothing is fixed or replaced. I have had to pay for 4 temporary fixes to the water pipes as we have had three separate assessors involved with no definitive outcome. The managers don't answer their cellphones and the client services keeps one on hold forever and a day. Emails are sent and receipt acknowledged however nothing expedient or direct is being done. We will definitely be changing our insurer in due course. Paying for years in the hope of good faith cover but on that fateful day when a claim is lodged the service Absa delivers is terrible.