Complaint about absa idirect insurance

I have a complaint about poor service and no communication from Absa idirect. I have lodged a claim of Hisense TV unit with accidental damage. The claim was done on the 10/01/2024 until today there is no answer about the claim. They asked me to send them picture of the TV unit which I did but still nothing. Claim number ***5 of Policy number *** and I received sms saying that the person handling my claim is Mbali Ngobese. I'm very disappointed with absa idirect their service is pathetic and frustrating to a paying client. For over a month and still the claim not resolved let alone communicate with me.