Complaint

I wouldn't advise anyone to have insurance with Absa idirect, I'm going to cancel my policy today as it a sign that their ******. I have vehicle insurance with them also home content cover, my cellphone was ****** in May and I put in a claim. It was rejected with a copy and paste letter that has wrong information on it including the claim number they gave me and the date my phone was ******, with pages of terms and conditions that are not on my terms and conditions documents. My car was under watch of car guards, I sent a complaints stating that my car was under watch and my back left door locker is damege on the scene just that I wasn't aware on the day of the incident as that's how they gained access to my car and stole my valuables including my iPhone XR that was insured with Absa idirect and now still paying R 999 every month for cell phone that I don't have , as my insurance refuse to pay the claim.