Complaint

Received the worst customer service from Absa idirect insurance. Registered a home insurance query with absa idirect insurance on the 10th January 2022 for a leaking roof after a storm. An assessor was sent out to assess and their report submitted. The assessor called to advise me they have submitted their report and absa idirect will give me feedback on the status of my claim. To date 19th February absa idirect has never called me and I have called more than 5 times and each time I am told they will get someone to call me back. Very disappointing service I honestly wish to change insurance companies and move to another company or bank that will take me seriously