Collusion

I am ever so sorry that I took out vehicle and household insurance with ABSA Idirect insurance!

With the recent load shedding my amplifier was damaged which was confirmed by a electronic repair store. However, ABSA shipped off the amplifier to their own electronic service provider in Cape Town which I had to at my own cost provide secure packaging for. Now, it is obvious that a company employed and being paid by ABSA would look after the interests of their client as I am not the client. Their findings and report was totally different to the report I received from a service provider. I have never used this service provider before as I had never needed to, so there is no collusion. I phone Cynthia Mohlaminyane to raise my concerns about this situation and was accused by an ABSA employee that who is to say that my service provider and myself are not doing the same thing! It is obvious that ABSA is using a service provider won't cut off the hand that feeds them and to look after ABSA interest, which is a very poor show for ABSA to their clients to clearly avoid settling claims.