Closing of case without being resolved

I have been phoning, emailing, and complaining on hellopeter since JUNE 2024 that my panic button is not functioning. ABSA Activate keeps referring the matter. I have received extremely pathetic customer service with regards to a 3 month case trying to sort it out REF C-***7. They claim they received my panic button signal, when i did not actually press it. And when i do actually press it, i get no phone call from their so called emergency assist team. Not function, no rewards, no support and overall just a waste of time and money. Do not recommend, i actually cancelled my insurance because if this is such a mission imagine having to log a claim. No thank you