Claims not honored

So last year December, I had hail and then someone bumped me from behind, in a space of about 4 days. Retracted the claim for hail since it made sense to rather pay excess for the bigger claim of the bumper, put in the claim through the absa website, then e-mail. January, called them, and was told I'd be passed to a supervisor as they're not fami**** with claims on website, although I had the reference numbers, at which point they dropped the phone on me. Sent them an email, which to date they've never responded to. 20 Feb, they respond that a supervisor will contact me. Nothing after...23 March, I responded to their email to ask if I have to threaten to pull out of their insurance to be heard? No response, perhaps my rmail was untouched for fear of corona as it started picking up. I thought perhaps when things subside I'd revisit this. But suffice to say, I'm not even sure I wanna. I just think it's better to switch to another insurer.