Claims Consultant Nombulelo Dube - 0% Service and 0% Assistance

I submitted a claim on 21 January 2025, Absa Insurance Company sent a contractor on 22 January 2025. I received an e-mail on 24 January 2025 informing me that my claim had been assigned to Nombulelo Dube on 24 January 2025 and that she would be assisting me throughout the process. Today is 31 January 2025. I am extremely dissatisfied with the lack of progress on my claim and the poor service I have received thus far. I kindly request that you immediately assign a new consultant who is willing, able, and capable of performing her duties by handling my claim. I have a tenant in the property the claim is for, my tenant is now getting upset with for not being able to give him an update on the claim, as prmised by ABSA Insurance Conmpany that Nombuleo Dube will do. Kindly request a senior manager at ABSA Insurance Company to investigate the shocking poor service of the claims department and its *********** staff. I am expecting communication from ABSA Insurance Company.