VV
Vuyo V

1 reviews | Active since Jul 2020

24 Aug 2023, 08:00

CLAIMS

Absa cares about TREATING EMPLOYEE FAIRLY VS TREATING CUSTMER FAIRLY. The service from this insurance is so pathetic and horrible I submitted a claim took a month to be authorized had to follow up several times no one ever called me after the claim was registered to this date do not even know who handled my claim. I lodged a complained you'd think they get back to you nope got an automated email response of acknowledge not even a courtesy call from anyone there. Three weeks passed then complained was closed again by an automated email claim was then approved but guess half job. All they know is to remind you of premiums they have already sent an sms about debiting my account on Friday how will i be able to pay when my car has been gone for almost 7 weeks to their service provider who keeps shifting collection dates.

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Replies (5)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply24 Aug 2023, 09:37
Official
 Dear Vuyo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***5. Kind regards, Vanessa Crowe Group Customer Care   
VV
Vuyo V's update24 Aug 2023, 12:07
Reviewer Update
I want my car back that ****en SP last worked on the car Tuesday after they had told me it would be ready today how can it be when yesterday and today they have not touched it please get me Karabo Kopeka to call me and explain to me what the **** is up with his staff and service providers. I want a excess refund for this **** up because that car will certainly not be ready by TODAY or tomorrow and its affecting my work and livelihood. I am supposed to take and fetch my kids from creche I cannot afford uber anymore I'm broke yet tomorrow you will be debiting my account for a car I do not even have. The SP ****ed surely this is not the SLA you had with them get them to refund me or we all loose because I will write to the OSTI and you will pay trust me just for saying hi to them you will pay more than my R3000 excess. I am so fed up and very irate I have been patient but seems that does not help now I'm being taken for a fool. I paid the excess upfront prior to the car being booked in but parts were not ordered and they booked the car knowing that they have a backlog and did not work on my car for two weeks had they worked on it would have had my car by now. Either you hold them liable or I will hold you liable.
Absa Insurance Company Limited
Absa Insurance Company Limited's reply24 Aug 2023, 13:29
Official
Dear Vuyo

With regards to Complaint case # C-***5, I will be sure to inform Absa Insurance of your request. Kind regards, Vanessa Crowe Group Customer Care 
VV
Vuyo V's update25 Aug 2023, 07:33
Reviewer Update
What is this company's TAT for complaint lodged you would think that someone would have called by now but nope no one has and their service provider just pushed the date even further to the 04.09.2023 so I will be using the premium I was supposed to pay to get around. You have until Monday to provide me with amicable feedback to this disaster Tuesday morning I will be writing to the OSTI.
Absa Insurance Company Limited
Absa Insurance Company Limited's reply25 Aug 2023, 08:55
Official
 Dear Vuyo

With regards to Complaint case # C-***5, I did send you an email with an expected timeframe for feedback on Thu 8/24/2023 9:46 AM. Kind regards, Vanessa Crowe Group Customer Care