Claims at ABSA

I visited the branch on the 02/05/2025 to make claim on a policy which have had for more then a year, they were just eager on getting out of the branch, they did not even return my document that was required, I was advised they have submitted my claim and will cc me on the claim, I have not received my this email, I had to make a return trip to the branch to pick up my documents and enquire about the email, the branch manager was extremely rude and advised me the consultant can help as she is doing sales consultation today and he then returned my document which was still in their scanner, he did not even apologize, he stares at you as if you are the if in the bank, thats not a respectfully way of treatinf customers. I have 2 policy with them they make the claim process feel so awful, I can only imagine what they will to my spouse if and when they claim my life policy, my advice to those with absa and have life policies to reconsider if the claims process is such a hassle, do you want your loved ones to be put in more stress