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Joh its a struggle to get hold of correct people @absa to do a dispute, and i see on the letters that your dispute can be only for valid within 90 days after that its not valid but i can tell everything is a delay until it reaches the point of a invalid dispute.... I wonder how will the old people struggle with such stuff.. i have send an email to complaints, till today no reply from them. All i want to know is a valid reason why they rejected my claim because the very same claim previously was accepted and now they rejected all of a sudden and what hinder me the most, is i have just settled my bond few months back, isit because of that? Is this what happend when you no longer pay interest on bond?

My roof had a leak and made dents on my ceiling ,i called my insurance @absa they assigned a contractor ,within 1-2weeks i was sorted, without a word from the contractor to say that its time to to do some maintenance on the roof as they see ageing. The very same leaking problem happend again, but this time absa insurance said it's lack of maintenance on the roof, as for me in normal circumstances it would have made sense if they came and fix it an then let me know it time replace or its time upgrade your roof because of 1_2_3 reasons. A lot of us are not handyman's to just climb on top of a roof and do inspection to determine when it need repairs or upgrade.