Claim unprofessionally handled.

Absa Building Insurance is a joke. When they are collecting the premiums they smile but when its time for them to perform they find ways to avoid it.

I registered a claim on the 24th of July. Took them long to make a decision after I made several phone calls. I was then told that since my husband had made temporary arrangements for us to have water while we wait for the appointed plumber (mind you it took them 2 days for them to come and assess the situation) he should just make the permanent repairs and submit the invoice.

Surprisingly after 2 weeks I got a call from Absa Insurance telling me that the decision for my husband to fix was an error I should wait for the plumbers. Later in the day I got a call from the plumbers saying there were assigned to go a check a leak at my house. These were the same plumbers who came and assessed and sent the report. I told them not to come because the site was still the same as what they seen and reported. After several phone calls with Absa I was told that they claim was approved and plumbers will be sent. The plumbers called me and they mentioned that the meters required was not approved for them to come and do the repairs. More calls were made to ABSA but they insisted that the claim was approved but the plumbers were saying a different story. After fighting with Absa I was then told that this was a mistake from their side, they didn't check the report well my claim was rejected. It took Absa almost 2 months for them to reject my claim after it was previously approved 3 times.

Absa Insurance staff is VERY *********** AND AM DISAPPOINTED BY THE WAY MY CLAIM WAS HANDLED. I am now window shopping for a better insurance company that has a better service.