Claim that was not care off

Reported a claim on 15/12/22 to Absa Indirect Insurance which was confirm. Then received email she was going on holiday and will handed over to somebody else. On Feb. 23 I contacted Absa inquiring what happened, nothing then I was contacted by a lady asking to send all the email apologizing that she was sick On March I contacted Absa again nothing only that they will contact me. Then I contacted the call Centre to speak to a manger also nothing happened. On 32May I contact a gentleman at I direct myself explaining my case which he offer to help and I must send all the corresponding emails, after spelling and confirming email address I send the emails just to find out the email doesn't exist. This is just a warning to future customers to b aware of the service you get from Absa insurance and one thing beware of call centers they can't help you they only there to listen to you and will report to Absa and nothing will happen.