Claim rejection

Hi, ABSA insurance has destroyed my December holidays.

In 21st of November 2025 I was in an accident where a driver hit my car and ran away. I followed all procedures in claiming from my insurance. I was told my claim was rejected but with no explanation.

Kaylin Naidoo from absa insurance sent me an email of rejection, when I rep**** asking questions on reasons why my claim has been rejected I never got an answer back.

29 December 2025, I got a phone call from someone named Bradley, claiming he’s sent by absa insurance to collect my car from me but I informed him absa insurance has the car with them since the date they collected the car from me (25 November 2025). This person (Bradley) phoned me back to say there was a mistake and they will be bring back the car to me. Since I am on holiday away from where I stay, we agreed on the 2nd of January to bring the car back.

I don’t have answers as to why my claim was rejected, I have asked about the nature of my car since my offer was rejected and I’m only being told the car is coming back after 4 weeks of zero and poor communication