DS
Dewald S
1 reviews | Active since May 2017
21 Nov 2023, 12:13
Claim proses and customer care sucks.
I have a claim with them and just phoned in to find out what is happening with my claim and the consultant advice's so rude that claim can take 7 to 10 days i don't mind the time frame but teach your consultant some manners we as customers are asking questions and no need to be rude. As we ask questions by email and just don't get awnsered.
Helpful (0)
Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
21 Nov 2023, 14:02Dear Dewald Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's reply21 Nov 2023, 14:02
Official
Dear Dewald Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Vanessa CroweGroup Customer Care
DS
Dewald S's updateReviewer Update
22 Nov 2023, 08:49I just have to update on my complaint. I need to give credit to Portia Farrett. She is the one handling my claim. She is the most professional and caring person i have ever dealth with from absa and recommend her to everybody. I wanted to move my insurance from Absa but she changed my mind with the way she handled me. Portia want to say well done and thank u so far. Management can hire more people like u.
DS
Dewald S's update22 Nov 2023, 08:49
Reviewer Update
I just have to update on my complaint. I need to give credit to Portia Farrett. She is the one handling my claim. She is the most professional and caring person i have ever dealth with from absa and recommend her to everybody. I wanted to move my insurance from Absa but she changed my mind with the way she handled me. Portia want to say well done and thank u so far. Management can hire more people like u.
Absa Insurance Company Limited's replyOfficial
22 Nov 2023, 09:45Dear Dewald
It is indeed pleasing to receive complimentary remarks about our staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about our staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Absa Insurance Company Limited's reply22 Nov 2023, 09:45
Official
Dear Dewald
It is indeed pleasing to receive complimentary remarks about our staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about our staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd