Claim Number: ***9

It’s almost a month now me sitting with a burst geyser till date I'm still waiting to get it fixed I was advised yesterday that the claim is being paid out, shockingly so when it should have been done long time ago already and only when I call in for an update that’s the only time the payment is being processed and will be paid by the end of yesterday into my account. I have made arrangements with the repairers to come replace my geyser and I’ve had to cancel again because they're delaying in paying my claim.

I called in this morning and spoke to Julia Sindi who asked me more then 7 security questions avoiding what I initially called in for when she initially told me at the beginning of the call she’s doing security checks by confirming who she’s speaking, my ID number and a verification that I needed to accept over the phone. Still after all of this I was asked more questions again. None of these questions were asked when I called in to do follow ups throughout the past week so it’s clear she was avoiding assisting me by asking me questions and telling me to say no if I don’t understand what she’s asking. How am I responding to a question I don’t even understand? I spent 10min going through security questions only to not be assisted at all.

Im sick and tired of the appalling services that I’ve received from Absa. They either reject claims or not pay out when a client does not complain and it’s ridiculous to constantly want people to complain first before you get assisted by them.

Can someone one kindly get back to me urgently regarding my claim as I’m extremely unhappy with your services. Claim Number: ***9