Claim number: 391786

Dear Hellopeter,

My name is Nomsa Molefe, and I am writing to express my dissatisfaction with ABSA (HOC)'s handling of my recent claim. On or about 6th July 2024, I submitted a claim to ABSA (HOC) for repairs to my bathroom, specifically due to a leaking bathtub and a blocked basin. The leaking bathtub has resulted in significant damage to my home.

On 12th July 2024, ABSA (HOC) dispatched Big Joe Constructions to assess the damages. However, despite this assessment, I was only informed by Paulina from Big Joe Constructions on 15th July 2024 that my claim has been rejected. Unfortunately, no proper justification was provided for this decision.

Moreover, despite my recent renovation of the entire household, ABSA (HOC) has failed to send out inspectors to properly assess the situation. This lack of inspection and the overall poor service provided by ABSA (HOC) have left me feeling neglected and unsupported.

I am disappointed with ABSA's handling of my claim and their apparent unwillingness to assist me despite my legitimate concerns and the damages caused to my property .I must say, their dedication to geyser maintenance is truly impressive. Perhaps they should consider rebranding as "ABSA Geyser Specialists" or "Geyser Repairs R Us," because that seems to be their forte.