Claim not processed H Smith

0-rating submission. Since my house was damaged and claim submitted on the 7th, nothing is processed by Mr Heindric Smith. None of the calls are answered for weeks holding for an agent until today the 21st when Mr Sikhetho Hlungwane followed up and gave me timeline of Thursday 23rd. I spent a lot of money repairing damages in the home but still struggling with ABSA to replace the gate motor. They don’t care about my familys safety