Claim not been settled in full.

The claim is close to completion. There have been several delays due to internal ABSA issues, specifically staff members being unavailable because of personal responsibilities. As a result, I have not received timely feedback.

Claim *** has not been settled in full.

Despite this, I have been instructed to return the courtesy vehicle before the 30-day period expires. We are currently on day 22, yet the vehicle is required to be returned tomorrow morning.

Please explain why ABSA is enforcing the return of the courtesy vehicle while the claim remains unresolved and within the agreed period.

I require clarity and an urgent resolution.

Regards,