VV
Vishnu V
1 reviews | Active since Aug 2018
10 Jul 2020, 05:12
CLAIM FROM HELL
RIDICULOUSLY LONG UNRESOLVED BUILDING CLAIM
1) CLAIM LOGGED on 02 JULY for a leak from upper floor toilet of my property which caused unhygienic damages to lower floor bathroom and bedroom, resulting in urine and faecal matter flooding a clothing cupboard and other water damages to the ceiling. 2) PLUMBER SENT out by iDirect ON 03 JULY to assess damages and confirmed sending damage report to iDirect. 3) 8 DAYS LATER (06 JUL), AFTER MULTIPLE REQUESTS VIA EMAIL AND CALLS AND MULTIPLE EXCUSES, STILL NO DAMAGES REPAIRED AND PROBABLY AT A FURTHER LOSS WITH WATER LOSS FROM CONTINUED LEAK.
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Replies (1)Absa Insurance Company Limited's replyOfficial
10 Jul 2020, 09:04 Dear Vishnu Vangarajaloo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards, Rezona Louw Group Customer Care
Absa Insurance Company Limited's reply10 Jul 2020, 09:04
Official
Dear Vishnu Vangarajaloo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards, Rezona Louw Group Customer Care
