VV
Vishnu V

1 reviews | Active since Aug 2018

10 Jul 2020, 05:12

CLAIM FROM HELL

RIDICULOUSLY LONG UNRESOLVED BUILDING CLAIM

1) CLAIM LOGGED on 02 JULY for a leak from upper floor toilet of my property which caused unhygienic damages to lower floor bathroom and bedroom, resulting in urine and faecal matter flooding a clothing cupboard and other water damages to the ceiling. 2) PLUMBER SENT out by iDirect ON 03 JULY to assess damages and confirmed sending damage report to iDirect. 3) 8 DAYS LATER (06 JUL), AFTER MULTIPLE REQUESTS VIA EMAIL AND CALLS AND MULTIPLE EXCUSES, STILL NO DAMAGES REPAIRED AND PROBABLY AT A FURTHER LOSS WITH WATER LOSS FROM CONTINUED LEAK.

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply10 Jul 2020, 09:04
Official
 Dear  Vishnu Vangarajaloo  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is  C-***7   Kind regards, Rezona Louw Group Customer Care