Claim Complaint

On sunday the 18th i had an accident claim recorded under claim number: 552**** , the claim was assigned to a lady by the name Gladys Seeri , the lady made conclusions from the first say i spoke to her when she called me to tell me what she requires from me for her to continue with the claim , last week on the 30th she called me to tell me the car was written off and will be waiting for validation of the claim inorder to give me the final feedback, which she did on the 2nd of June called and told me by friday she will give me the final decision of the validation , she called me on friday the 6th and told me she has an emergency to attend to in Mafikeng which i assume it was personal, she called me today on the 9th of june and gave me the feedback of the validation , she was very rude whenever i wanted clarity as she told me she is rejecting my claim and will not pay for it as she claims the following. She claims my car did not have any oil in the engine which the car never gave any notification to top up oil as my car gives that notification if the oil is low and even says how much oil to top up with , she claims my car is modified to enhance perfomance yet when i took insurance policy i was open about my car having an exhaust which i was told its not considered as a modification that enhances perfomance i was open to her about that but she insisted she is going to release the car so its brought back to me which i told her that will not happen as im not happy with her claims , she told me about an expert that wrote the report even told me my car had no oil at all and went on to ask me where the oil went to, i do not know how im supposed to know where the oil is , if the car had no oil when it was with me i would have seen the notification and the car was not gonna drive the distance it did before the accident, im a mechanical engineer by profession and shes claiming things that have no basis of truth, on thursday the 5th i called and asked her where the car was and she told me the car was at BMW fountains which it was not at and wants to get angry when i tell her she was not honest with me, i took out my policy to cover my asset not to be harrassed by some know it all that refuses to listen to things she has no knowledge of , may you please assist in this regard , if this is how you treat your customers people like this will mot bring any sort of future for this company as her aim is just to have a claim rejected without facts.