Claim

I am deeply bothered by the poor service I am getting from Absa claims department, on top of the stress of being involved in an accident, there's no support whatsoever from this company, no communication or update from them thus far, I've been waiting for an assessor to physically assess my car, since some damages cannot be reflected on the pictures, no assessor has been in touch.. I am paying them a lot of money every month, but here I am getting ******* service from them ?