Claim *** & ***

I was involved in a car accident and claimed with ABSA Idirect to fix the damages to it and they referred me to Alberante ARC who provided horrible service and took months to repair my car though stated well that I am an essential worker under lockdown level 4. Finally when they repaired the car I noticed the airbag sign is still on which they promised will clear it out and did not diagnose it. After numerous times I have complained to repair it they then referred me to Kia Alberton for a full diagnostic. Kia clearly stated on the email that the airbag needs to be replaced or repaired. The final decision that an Assessor/Manager Allec Ellery at ABSA Idirect mentioned they will not repair the airbag because it was bound to be damaged as they say though the sign appeared due to an accident. I need my airbag repaired.