Claim 443698

Yes please as this a matter if urgency.
Please supply contact details

Good day Godrey, since last week Friday the 19th we have had no feedback from the insurance.

can this please be addressed as urgency. Annetjie du Plooy ***

Still no feedback as per Assessor coming to check and give feedback. This is a major concern as this is our daily water we need to provide to others.

Good day Godfrey,

thank you for giving us feedback any New Update on the claim? as this needs to be addressed with urgency.

1. firstly the claim was never cancelled it was told that the assessor was there.
2. this is no going towards time delays and turn around time to get this claim resolved as we are still sruggling with the borehole at the moment.

can we please get urgent feedback on where this claim is at the moment of attention.

Annetjie du Plooy - ***

Much appreciated, with the quick reply

Good morning, Godfrey, any feedback on this claim? Today is the 29th as per your commitment to us as the policy holders.

Thank you

Good day Godfrey and Mtoto, C***0 / DU PLOOY

As per my claim that was registered in the beginning of the month we are almost now going for three (3) weeks that this claim with Number: C***0 is ongoing by the claims department.

Your claims department even said to us yesterday that we as Pensioners MUST get the contractor and pay them and then you will pay us back. WHERE DO YOU THINK THE MONEY MUST COME FROM??????????

THEN again, the Case Management said yesterday that a SECOND ASSESSOR will be send out but now we here that there was a change in the claim.

AGIAN Postponed to the 2nd for review on what?????? The first assessor did take all that was necessary to get this claim sorted and resolved. THIS IS NOW TIME CONSUMING AND ABSOLUTE DISGRACE TO be handled as we in the past three years did not have any claims.

This will be dealt with in a higher matter as the claim was absolute being handled in a UNPROFESSIONAL Way and if we do not phone or email ABSA just never gives any feedback.

I hope that people will see how Pensioners are being treated at ABSA Insurance.

Shameless.

Good day, what do you mean Higher Management???

As it is now 09H27 and not even one phone call.

This is just a borehole pump that needs to be taken out, and the issue raising to this is much more than just as you think. This is a water pump that needs to be taken out.

As well let, it be noted there is a Mine nearby that started blasting and several issues is coming due to the uprising of this mine.

can this please be addressed with URGENCY.

Good day,

still no phone call or email.

As it is now 09H47 and not even one phone call, as per your response yesterday on two occasions,

This is just a borehole pump that needs to be taken out, and the issue raising to this is much more than just as you think. This is a water pump that needs to be taken out.

As well let, it be noted there is a Mine nearby that started blasting and several issues is coming due to the uprising of this mine.

can this please be addressed with URGENCY.

Good day Godfrey,

since this claim started, we are still awaiting feedback.

now yesterday i found out that there is NO contractor coming to assist with the pump???? Can you please explain to me why this will be the case? The old pump needs to come out and this has been noted and addressed on several times.

we are pensioners and how do you think that the pump must get out.

Can I please get this to be addressed.

thank you

Good Morning, can we please get feedback if this money was paid.

Proof of payment to be emailed to ***

as a matter of urgency.

Thank you.

Re: C-***0 FW: *** / DU PLOOY ref:!00D1r01GluM.!5005q0g0kXj:ref

Godfrey, the claim form has now been submitted several times since yesterday see below the reference for the claim form submitted again this morning.

Thank you for your request.

Your case has been forwarded to a consultant who will provide feedback as soon as possible.

The reference number for this Case is C-***0. If you have any queries or were requested to submit additional documents, please reply to this email directly, as your query will be automatically linked to your existing case. Kind regards
HOC Claims

Good day Godfrey,

as per my visit to the bank today, the way that me and my husband were mistreated as pensioners. Thought that we will be treated with respect and assistance. But this is not how it seems absa clients are being treated.

This will not be tolerated as this was now a 5 week issue to get this claim resolved. As well the pdf format the document was send in no one can access it not even me could get the document in the right way.

Mistreatment / Claims