Charntel Dooms from Absa iDirect is an ever shining star - Outstanding Customer Experience

I called on the 27th of May 2022 to get help with my vehicle insurance where the car that I had just added was also insured with another Insurance house. When I tried to get my premiums back it was a bit of a challenge. However, I spoke to Charntel Dooms from iDirect and she assisted me with making the correct choice by making me aware of the options I have. I am grateful because I will be able to get my money back for the months I had paid and the vehicle was insured elsewhere. When I talk about Service Champions, I am referring to the Charntels Dooms of this world. I now know that Absa Bank does not only generate revenue for itself, but takes care of it's customer's financial well-being. Thanks a mil Charntel and Absa for having sound processes in place to protect and care for your customers. Africanacity through and through!!!! #IAmStayingWithAbsa #CharntelForPresident.... Well done Charntel